Privacy Policy
The following rules are meant to establish the regulations governing the terms and conditions for reservations for users of this website, www.naturesuiteshotel.com, belonging to NATURE SUITES S.L., with CIF [Spanish initials for (Corporate) Tax Identification Number/Code] B54941174 and registered address at CALLE ARZOBISPO LOACES, 3 03003, ALICANTE (Telephone number: +34 971 300 661 and Fax number: +34 971 304 204).
Nature Suites Hotel Puig Campana uses the web page www.oneibizasuites.com for the information and staff services related to our complex, such as our online reservations of rooms and additional services, thus trying to improve the commercial relationship with our customers as well as to achieve an efficient management of the online requests and reservations carried out within our systems.
How do I reserve at Nature Suites Hotel Puig Campana?
Our system allows you to make an easy and quick reservation at any time —24 hours a day, 7 days a week— in 4 simple steps. After consulting availability, you simply have to fill in the fields required to carry out the reservation until you reach the payment gateway where the operation is made or send your credit card (number)? so that manual payment can be carried out by our reservations department.
How are my transactions at/with Nature Suites Hotel Puig Campana protected?
Because the security of your credit card is our main concern, we have the essential support of a bank, i.e. our transactions are performed using a payment gateway and the best security systems available on the Net. Our reservation system operates under a 128-bit cyphered connection. We accept Visa and Mastercard. Any fraudulent use of the card detected in any reservation will make the latter null and void.
May I directly contact Nature Suites Hotel Puig Campana to make a reservation?
Yes, of course. Several ways other than the Internet are available for you to make a reservation:
–Telephone: +34 684 416 985
– Fax: +34 966 377 035
– E-mail: reservas@naturesuiteshotel.com
Check-in: Our check-in time is set at 3:00 p.m.
Check-out: The rooms must be vacated at 11:00 a.m.
When will the payment be made?
The time needed to process the payment and charge your credit card varies from one country to another. Up to 5 days may elapse before it appears in your account. The rest of the payment will be carried out on the day when you arrive at the establishment.
What is the cancellation policy?
1.- The cancellation of a reservation will entitle Nature Suites Hotel Puig Campana to keep the following percentage of the deposit or down payment demanded when making the reservation:
- a) 100% of the amount corresponding to the first night will be charged if the cancellation takes places three days before your arrival at the establishment.
Pursuant to what is laid down in the order of September 15th, 1978, on the price and reservation system for accommodation establishments (BOE [Spanish Official Gazette] of September 20th).
ALL CANCELLATIONS MUST BE OBLIGATORILY RECEIVED VIA ELECTRONIC MAIL.
Please send an e-mail message to the establishment in which you will clearly specify the reference number recorded on your reservation which is also included in the confirmation e-mail. Your cancellation will require our written confirmation via electronic mail. – E-mail: reservas@naturesuiteshotel.com
Thank you so much for trusting us; we will be pleased to serve you.
Nature Suites Hotel Puig Campana Reservation Department