Privacy Policy

Privacy Policy

NATURE SUITES S.L. has adapted this website to comply with the Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI), the Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and the Organic Law 8/2018.

Your privacy is important to us. In this privacy statement, we explain the following points:

  • Who is responsible for processing your data.
  • For what purposes we collect the requested data.
  • What is the legal basis for the processing of this data.
  • For how long is this data retained.
  • To whom your data is disclosed.
  • What are your rights.

We encourage you to carefully read these terms before providing your personal data on this website.

Controller of the processing of your personal data

  • Controller’s identity: NATURE SUITES S.L.
  • Tax ID: B54941174
  • Address: C/ Arzobispo Loaces, 3 C.P. 03003 Alicante
  • E-mail: gestion@naturesuiteshotel.com
  • Activity: Tourist accommodations

Co-controller of the processing of your personal data

  • Controller’s identity: CAPANESA S.L.U.
  • Tax ID: B03450376
  • Address: CL. Levante – Ed. Turmalina S/N C.P. 03710 Calpe (Alicante)
  • E-mail: dpo@ar-hotels.com
  • Activity: Tourist accommodations. The responsibility of the co-controller of the processing is to send commercial information to interested parties about the hotel establishments of AR Hotels.

Purposes, legitimization, and conservation of the data processing sent through the various forms on this website

  1. Contact forms
    • Purpose: Provide you with a means to contact NATURE SUITES S.L. and allow NATURE SUITES S.L. to respond to information requests from users of this website. The same purpose is pursued by CAPANESA S.L.U.
    • Legitimation: User’s consent when requesting information through the form and checking the acceptance box of this policy.
    • Recipients: This data will not be transferred to third parties except for legal obligation. The data will be located on the servers of Hosteurope (GoDaddy Iberia S.L.U.) within the EU.
    • Retention: 10 years from the last interaction with the client.

  1. Form for adding comments to the blog
    • Purpose: To be able to write comments on the entries made on the blog of NATURE SUITES S.L., and if applicable, CAPANESA S.L.U.
    • Legitimation: User’s consent when requesting information through the form and checking the acceptance box of this policy.
    • Recipients: This data will not be transferred to third parties except for legal obligation.
    • Retention: 10 years from the last interaction with the client.

  1. Newsletter subscription form
    • Purpose: Notify users of the publication of new content on the blog and inform about new activities and programs promoted by NATURE SUITES S.L. and, if applicable, CAPANESA S.L.U.
    • Legitimation: User’s consent when requesting information through the form and checking the acceptance box of this policy.
    • Recipients: CAPANESA S.L.U.
    • Retention: 10 years from the last interaction with the client. In each of these communications, you have a link that allows you to unsubscribe from these communications easily, thus withdrawing the consent given. You also have other rights, detailed below in the Rights section regarding your personal data.

Obligation to provide your personal data and consequences of not doing so

The provision of personal data requires a minimum age of 13 years. In the case of children under thirteen, the consent of parents or guardians is required for the processing of their personal data. Under no circumstances will data be collected from a minor regarding the professional, economic, or private situation of other family members without their consent.

If you are under thirteen years old and have accessed this website without notifying your parents, you should not register as a user.

The requested personal data are necessary to manage your requests and/or provide the services you may hire. Therefore, if you do not provide them, I will not be able to attend to you correctly or provide the requested service.

Recipients of your data

The personal data you provide to us will be communicated to CAPANESA S.L.U., as a joint data controller. With this exception, personal data will not be transferred to third parties except for legal obligation or judicial mandate.

Navigation: While browsing this website, non-identifiable data may be collected, which may include IP addresses, approximate geographic location, a record of how services and sites are used, and other data that cannot be used to identify the user.

Rights regarding your personal data

Any person can withdraw their consent at any time, when it has been granted for the processing of their data. Similarly, you can exercise the following rights:

  • Request access to your personal data or its rectification when it is inaccurate.
  • Request the deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation of their processing in certain circumstances.
  • Request opposition to the processing of your data for reasons related to your particular situation.
  • Request data portability in cases provided for by regulations.
  • Other rights recognized in applicable regulations.

You can exercise your rights against both Data Controllers or only against one of them, according to your choice. You can exercise these rights by emailing gestion@naturesuiteshotel.com or by sending a postal letter to the address indicated in the first section of this privacy policy.

Acceptance and consent

The user of this website declares to have been informed about the conditions regarding the protection of personal data, accepting and consenting to their processing by NATURE SUITES S.L. and CAPANESA S.L.U. in the manner and for the purposes indicated in this Privacy Policy.

Security of personal data

With the aim of safeguarding the provided personal data, we have implemented all necessary technical and organizational measures to ensure their security against alteration, loss, and unauthorized processing or access.

Update of personal data

It is important that you inform us of any changes to your personal data so that we can keep it up to date. Otherwise, NATURE SUITES S.L. and CAPANESA S.L.U. cannot guarantee the accuracy of the information.

Similarly, NATURE SUITES S.L. and CAPANESA S.L.U. are not responsible for the privacy policy regarding the personal data of third parties that any user may provide through the links available on this website.

Commercial e-mails

In accordance with the LSSICE, NATURE SUITES S.L. and CAPANESA S.L.U. do not engage in SPAM practices, therefore, they do not send commercial emails electronically that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, the user has the option to give their express consent to receive the newsletter, regardless of the specific commercial information requested.

Intellectual and Industrial Property

This Website and the content it hosts, including the web page design, trade name, trademarks, text, graphics, images, logos, products and services, button icons, software, as well as copyright, trademarks, trade names, or distinctive signs (hereinafter referred to as ‘the Material’) are protected by industrial and intellectual property laws and, therefore, may not be exploited, reproduced, distributed, made available, modified, extracted, reused, publicly communicated, assigned, or transformed, forwarded, or used in any way, by any means or procedure, unless legally permitted or authorized by the holder of the corresponding rights.

All Material is the property of NATURE SUITES S.L. and, where applicable, CAPANESA S.L.U., or their content providers. The compilation (i.e., the collection, arrangement, and assembly) of all content on this Website as well as the HTML code created to generate the web pages of this Website are the exclusive property of NATURE SUITES S.L. and CAPANESA S.L.U. or their content providers, and are protected by legislation on industrial and intellectual property. Unauthorized use of the Material may constitute a violation of intellectual or industrial property laws (copyright, trademark, etc.) and other applicable laws.

Access to this Website does not grant Users any right or ownership over the industrial and intellectual property rights of the Material. NATURE SUITES S.L. and CAPANESA S.L.U. do not grant any license or authorization for the use of any kind over their industrial and intellectual property rights or any other property or right related to this Website, its services, or content.

The user undertakes to respect the Intellectual and Industrial Property rights owned by NATURE SUITES S.L. and CAPANESA S.L.U.

NATURE SUITES S.L. and CAPANESA S.L.U. authorize users of this Website to view and download onto their personal terminal a single temporary copy of the content of this Website, provided it is exclusively for their private use and without any public, commercial, or professional purpose. In any case, users must retain all copyright, trademark, service mark, or product mark citations or warnings, and others related to industrial or intellectual property rights contained in the original Material and in any copies they make thereof. All rights reserved.

If the user transfers software from this Website to their personal terminal, they may not decompile it or obtain the source code or object code of any software program that comprises or constitutes a part of this Website.

NATURE SUITES S.L. and CAPANESA S.L.U. reserve the right to take legal action against users who violate or infringe upon their intellectual and industrial property rights.

Right of Exclusion

NATURE SUITES S.L. and CAPANESA S.L.U. reserve the right to deny or withdraw access to the portal and/or the services offered without prior notice, at their own discretion or at the request of a third party, to those users who fail to comply with these General Terms of Use.

The present rules aim to regulate the booking conditions for users of this website, www.naturesuiteshotel.com, owned by NATURE SUITES S.L., with VAT ID: B54941174, located at CALLE ARZOBISPO LOACES, 3, 03003 ALICANTE, Spain, Tel. +34 971 300 661, and Fax +34 971 304 204.

Nature Suites Hotel Puig Campana uses this website to provide information and personal services related to our resort, such as online room reservations and additional services. We aim to enhance the business relationship with our clients and efficiently manage online requests and reservations made through our systems.

How do I book at Nature Suites Hotel Puig Campana?

We have a system for you to make a reservation easily and quickly in just a few simple steps whenever you want – 24 hours a day, 7 days a week. The first step is to check availability and then fill in the desired fields to complete the reservation until reaching the payment gateway, where the transaction takes place or the submission of your credit card number for manual payment processing by our reservations department.

How are my transactions protected at Nature Suites Hotel Puig Campana?

The security of your credit card is our top priority, and that’s why we have the security of a bank. Our transactions are carried out through a payment gateway and the highest security systems available on the network. Our reservation system is under a 128-bit encrypted connection. We accept Visa and Mastercard. Any fraudulent use of the card detected in any reservation will be automatically canceled.

How are my transactions protected at Nature Suites Hotel Puig Campana?

Yes, we have several ways through which you can formalize a reservation other than online:

Check-in/Check-out:

  • Check-in: Our check-in time is set at 3:00 PM.
  • Check-out: Rooms must be vacated by 11:00 AM.

When will the payment be processed?

The time needed to process and charge the payment to your card varies from country to country. It may take up to 5 days before it appears on your account. The remaining payment is due on the day of arrival at the establishment.

What is the Cancellation Policy?

1.- The cancellation of the reservation will entitle Nature Suites Hotel Puig Campana to retain the following percentage of the deposit or advance payment required when making the reservation:

  1. a) 100% of the amount for the first night will be charged if the cancellation occurs three days before the scheduled arrival at the establishment.

As established in the order of September 15, 1978, regarding pricing and reservations in accommodations (Official State Gazette, September 20).

ALL CANCELLATIONS MUST BE RECEIVED EXCLUSIVELY BY E-MAIL.

Please send an email to the establishment clearly stating the reference number found in your reservation and included in the confirmation email. Your cancellation will require our written confirmation via email. – E-mail: reservas@ar-hotels.com

Thank you very much for trusting us; we will be delighted to assist you.

Reservations department of AR Hotels & Resorts.

Privacy Policy

The privacy policy of this website may undergo variations; therefore, we recommend reviewing this policy if you frequently use this website. This privacy policy was last updated on [February 19, 2024].

Travel Insurance

By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access, rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to automated decisions at the email address datos@flexmyroom.com.



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